Frontline Support Engineer delivering customer support via phone, email, and chat for Eptura's innovative worktech solutions empowering workplaces and assets.
About the role
- Technical Support Manager leading and managing a global Technical Support team for a trading platform company. Specializing in optimizing support processes and team operations across multiple countries.
Responsibilities
- Leading and managing the Technical Support team (spread across the world), providing mentorship and guidance to team members.
- Owning and optimizing technical support processes, ensuring alignment with company goals and efficiency.
- Fostering a collaborative team environment to resolve issues and improve overall service quality.
- Motivating and supporting team members in their professional development and growth.
- Ensuring adherence to SLAs and performance metrics.
Requirements
- 3+ managerial experience in a technical support or IT service management environment.
- Strong leadership skills with a track record of developing and motivating teams.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Experience with process improvement and optimization.
- Experience with different monitoring tools, e.g., Kibana, Grafana, Prometheus.
- Proficiency in relevant technical skills (e.g., Unix OS, SQL, Python) is a plus.
- Experience with DevOps/SRE is a plus.
- English level B2 or higher.
Benefits
- Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.
- Work-Life Harmony: Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock. #LI-Hybrid
- Annual Performance Bonus: Your hard work doesn’t go unnoticed! Celebrate your achievements with a well-deserved annual bonus tied to your performance.
- Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.
- Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.
- Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!
- Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
- Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
As an IT Support Engineer, you will assist employees with IT challenges while ensuring stable operations. Work between onsite and remote support for the company.
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