Permit Administration Technician at BC Energy Regulator managing land act tenures and forestry licenses. Involves drafting agreements, conducting analysis, and maintaining data integrity.
About the role
- IT Help Desk Technician managing ticketing system and MDM software for Judi Health. Overseeing onboarding/offboarding IT activities and collaborating with engineering teams.
Responsibilities
- Research end user issues independently, when needed, and document/develop a solution per company standards
- Develop additional MDM automation to facilitate user onboarding
- Identify MDM related company needs and create, configure, test and deploy management of user systems via MDM Software.
- Collaborate with internal partner teams to identify compliance, best practice, or other IT related policy needs within the cross functional existing processes and workflows; identify and present enhancements and deploy solutions to the business.
- Responsible for all onboarding and offboarding related IT activities, including system-wide access, purchasing and retrieving of equipment, upgrades, asset tagging, etc.
- Create Exchange rules to address spam/phishing emails as needed.
- Collaborate with the IT Engineering team to drive systemic improvements to email filtering system.
- Promptly respond to user requests via ticketing system/phone calls/IM
- Assist users with access/system issues
- Write and update documentation for user reference
- Help build and establish procedures for newly established team
- Participate in a Help Desk OnCall schedule (tentatively will be 1 week/month, with potential higher volume at onset as the team grows).
- Responsible for adherence to the Capital Rx Code of Conduct, including reporting of noncompliance.
Requirements
- 2+ Years experience in a Help Desk role (preferably in a medium or larger company)
- A customer-oriented approach to problem resolution
- Experience supporting Mac hardware/OSX in a Help Desk environment
- Experience supporting remote users in a distributed environment
- Experience with Jira Service desk or a similar ticketing system
- Experience with Office 365 suite
- Ability to lift 30 lbs. regularly and up to 50 lbs. occasionally (for NYT “future onsite” roles only)
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Information Systems Support Specialist providing technical support leveraging SaaS applications at HHS. Focused on troubleshooting and delivering exceptional customer service in a hybrid work environment.
Technical Helpdesk Analyst providing first - line IT support for Space NK in the West London Distribution Centre. Responsible for resolving technical issues and assisting end users with applications and network services.
Enterprise Architect defining end - to - end architecture for supply chain planning and fulfillment at Kimberly - Clark. Focusing on technology transformations within complex supply chain environments.
Senior Audit Manager managing complex audit engagements at USAA. Leading audit teams and ensuring compliance with financial regulations in a hybrid work environment.
Enterprise Architect aligning client IT infrastructures with business goals at Amentum. Providing solutions for Critical National Infrastructure, National Security, Defence, and Nuclear market sectors.
Senior Helpdesk Engineer focusing on IT support and user access in a hybrid work environment. Collaborating with IT professionals to ensure employee success at Tanium.
IT Support Associate providing Tier 2 technical support for Rowan's digital infrastructure. Troubleshooting hardware, operating systems, and collaboration technology while ensuring smooth operations.
IT Specialist providing technical support for users at Tecnológico de Monterrey. Ensuring timely resolution of hardware and software issues in a dynamic educational environment.
IT Engineer managing internal systems and workflows to support employees at Float. You'll ensure operational reliability while building automations and improving processes.