Senior Manager, Product Manager for Small Business Bank Associate Servicing at Capital One. Leading product management efforts and collaborating with cross - functional teams to enhance customer servicing tools.
About the role
- Product Owner-Integration driving product outcomes and functionality for digital banking solutions at Candescent. Responsible for collaborating with clients and managing product delivery in a fast-paced environment.
Responsibilities
- Responsible for delivering product outcomes and functionality that meet customer and user needs
- Translate product vision and insights into prioritized features and user stories
- Collaborate with Candescent clients and Product Managers to identify and prioritize requirements for enhancements to the Banking Platform
- Work with the Product Advisory Council, participating in user group discussions and presenting both strategic and tactical functionality
- Additional responsibilities include release planning, product roadmap maintenance, and backlog grooming for assigned Candescent Banking Services initiatives
- Lead efforts to define specific functions, integration requirements, user experiences, and deployment strategies for delivery to both the company and market
- Develop, shape, and refine user stories, problem statements, and acceptance criteria to ensure efficient and effective team consumption
- Collaborate with the broader product organization to ensure integration across all Candescent Digital Banking Technology products
- Work closely with the development team to ensure that delivered products meet specified requirements and are delivered on time and within budget
- Drive understanding of the work to be completed by the development team, supporting effective sprint sequencing and incremental delivery
- Participate actively in scrum ceremonies such as sprint planning, reviews, retrospectives, daily stand-ups, and demos
- Maintain functional quality by setting and evaluating expectations and acceptance criteria
- Present and train internal customers on new platform features and services released in each version
- Prepare explanatory documentation for customers on existing and new platform functionality
- Document business requirements using the company's software development tools and methodology
- Collaborate with the Product Manager to manage product profitability and performance, ensuring alignment with short- and long-term product objectives and roadmaps
- Gather customer and user needs, along with market research, to inform the product vision and strategy created by the Product Manager
- Use the product vision and insights to define product features and prioritize the team’s backlog
- Demonstrate a deep understanding of customers and users through the development of insights, including personas, journey maps, and product charters
- Participate in PI (Program Increment) planning to prioritize the roadmap and inform team backlogs
- Write and prioritize user stories based on business needs, user requirements, and technical feasibility
- Continuously refine the product backlog by analyzing value versus effort
- Define acceptance criteria and validate that features and stories meet user quality standards
- Drive product development in collaboration with cross-functional teams and engage stakeholders (e.g., PMs, other POs, functions) to manage dependencies and resolve issues
Requirements
- Bachelor’s degree in computer science or a related field, or equivalent work experience
- 5+ years of experience in the finance industry, preferably with large-scale digital, online, or mobile banking applications for consumers or small businesses
- Strong understanding of complex business and technical problems
- Proven experience delivering software products through the definition, design, and release cycle
- Experience with Agile/Scrum methodologies throughout the software development lifecycle
- Familiarity with industry standards such as PCI, WCAG, and FFIEC
- Strong leadership, project management, time management, and problem-solving skills
- Excellent verbal and written communication skills
- Deep understanding of user and business needs to create and prioritize user stories that deliver value
- Ability to prioritize based on business value, user impact, and technical feasibility
- Experience taking products from inception to launch in the fintech, banking, payments, or financial services area
- Deep understanding of core banking systems (ledgering, deposit management, money movement, reconciliation) and payment networks (ACH, FedNow, RTP, wires, card rails)
- Ability to have in-depth technical discussions with engineering teams on API, end-2-end solution, scalability, reliability, and security
- Strong knowledge of cloud and microservices infrastructure
- Strong analytical skills to use data and metrics to make data-informed decisions
- Experience using the latest technologies such as AI/ML and its applications to solve practical product problems is a big plus.
Benefits
- Flexibility in a fast-paced environment
- Equal opportunity employer
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