Operational Designer focused on enhancing field - service processes for smart and sustainable buildings. Collaborating closely with teams to optimize workflows and ensure effective IT implementation.
About the role
- Design Strategist driving digital customer experience initiatives at Canada Life. Collaborating with cross-functional teams to enhance financial and mental well-being of Canadians.
Responsibilities
- Lead discovery work to understand goals, challenges, opportunities, and constraints affecting new and existing digital initiatives
- Align diverse stakeholders and digital teams around a clear understanding of a problem space and identify clear objectives and outcomes
- Tell compelling stories and clearly articulate ideas and concepts to a variety of stakeholder audiences, building momentum around a cohesive digital vision
- Collaborate with designers, product owners, subject matter experts, and other stakeholders on identifying clear priorities that balance immediate needs against long-term commitments
- Interpret qualitative and quantitative research findings to inform personas, journey maps, user goals or jobs-to-be-done, and other design artifacts
- Act as a key point person between lines of business and digital teams, ensuring clear communications from problem identification through implementation of tactics
- Advocate on behalf of an outside-in, customer-first perspective for Canada Life’s digital ecosystem
- Act as an internal thought leader and change agent on matters related to design, strategy, and product management
Requirements
- 3-5 years’ experience working with digital experience teams; experience with user research and user experience is an asset
- 1+ years of experience in previous role(s) where you acted as the lead on developing strategic recommendations and driving their execution
- Superior communication skills, with a talent for synthesizing information into a compelling story, building rapport with stakeholders, and providing honest and constructive feedback
- An ability to build relationships and promote collaboration as part of a cross-functional teams
- A strong background and experience translating between business problems and digital design and delivery teams, with a demonstrated ability to translate business problems and user challenges into a clear strategic vision that aligns cross-functional teams around a clear problem to be solved
- High capacity for big-picture, systems thinking, with a demonstrated ability to understand relationships across complex digital- and non-digital systems and processes
- Comfort with uncertainty and an ability to adapt and respond to new information and research, or changing circumstances.
Benefits
- Competitive salary
- Digital health coverage
- Paid time off
- Flexible working arrangements
- Professional development opportunities
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