Client Representative on Provisioning team for TELUS ensuring seamless security solutions. Collaborating with technicians to provision alarm installations and upgrades.
About the role
- Customer Service Specialist responsible for Group Retirement Plans administration at Canada Life. Handling inquiries, processing transactions, and fostering relationships with clients and members.
Responsibilities
- Responsible for the administration of Group Retirement Plans including RRSP, RPP, DPSP, TFSA, Investment Only and various non-registered products
- Provide investment/plan recordkeeping and client reporting
- Processing of bulk and single deposits
- Handling of transfers between investment funds for client/member assets
- Processing of cash withdrawals and transfers between registered plans from/to other financial institutions
- Handling plan and member maintenance on GPAS
- Handling various inquiries, telephone calls etc. from multiple audiences
- Daily management of a block of business
- Fostering relationships with plan administrators, brokers, advisors and plan members
- Handling sensitive and complex issues in a timely and accurate manner
Requirements
- Customer service focused with a positive can do attitude
- Strong communication skills - both written and verbal
- Organized and able to work in a dynamic and changing environment
- Self-motivated with an ability to effectively multi-task and be comfortable with tight deadlines; results oriented
- Ability to instill quality in day-to-day activities/processes
- Strong interpersonal skills - team player a must
- Fluency in Microsoft Office tools including Word, Excel and Outlook
- Must be proficient in Excel
- Knowledge of rules and regulations as they relate to GRS products an asset, but not required
- Knowledge of investment/retirement arrangements and/or GRS business processes GRS an asset, but not required
- Bilingual French/English an asset
Benefits
- Inclusive and accessible environment
- Opportunity to excel in your way
- Professional development opportunities
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Trading Support Specialist at Cargill assisting merchants with rail contracts execution and customer service. Coordinating with accounting to ensure timely contract application and resolution of issues.
Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
Intermediate Analyst providing resolutions and support for high - profile clients in the financial environment. Managing customer queries and ensuring timely and professional service standards in Turkey.
Customer Service Leader managing pre - and post - contract administration and customer satisfaction across Mexico. Collaborating with teams to oversee contract terms and ensure profitability.
RN Clinical Management Specialist providing clinical support and training to Home Health and Hospice teams. Collaborating with leadership and mentoring staff across multiple regional offices.
On - Site Customer Service Representative in Somerville, MA assisting healthcare customers with inquiries. Delivering high customer service and managing communications effectively.
Customer Service Representative managing customer interactions and administrative tasks for Crash Champions. Ensuring a professional environment and handling a high volume of communication in the automotive service industry.
Customer Experience Agent assisting customers across Europe with their inquiries on vintage items sales. This role manages high volumes of customer communication and resolves complaints empathetically.