Regional Commercial Excellence Manager driving operational support and key account management for strategic clients at a leading Ecommerce provider in Bangkok.
About the role
- Incident Manager ensuring stable and reliable operations in healthcare e-solutions. Leading incident management with a focus on communication and process improvement at Cambio.
Responsibilities
- Lead, prioritize, and coordinate major incidents, ensuring effective communication and alignment between technical teams, business stakeholders, and management.
- Act as the central decision-making and escalation point during incidents, ensuring that actions and resources are focused where they create the greatest impact.
- Analyze incident trends, follow up on root causes, and drive improvement actions to reduce risk and recurrence.
- Participate in on-call duties and manage incidents outside regular working hours when required.
- Document and report incidents, and contribute to training, guidance, and continuous development of colleagues and processes.
- Collaborate closely with internal and external parties to ensure efficient coordination, clear ownership, and continuous improvement in incident management.
Requirements
- Experience in support, incident management, or similar tasks.
- Ability to lead and coordinate incidents, even under pressure.
- Strong analytical skills and experience working with process improvements.
- Excellent communication skills and experience collaborating with various stakeholders.
- Experience with ITIL processes and working in ITSM tools is an advantage.
- Relevant education in IT/technology or at least 5 years of equivalent work experience.
- Fluent in Swedish and English.
Benefits
- Access to sensitive information requires a background check on final candidate.
- Permanent employment with a 6-month trial period.
- Professional growth and development opportunities.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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