Service Desk Analyst ensuring efficient technical support delivery at Ki's agile team. Log and resolve service requests while focusing on user satisfaction and team collaboration.
CC
Hybrid Senior Penalties Analyst – Electric Sector
at Câmara de Comercialização de Energia Elétrica - CCEE (Chamber of Electric Energy Commercialization)
Posted 2 weeks ago
About the role
- Technical reference in penalties process for CCEE. Leading initiatives and critical case evaluations in the electric sector.
Responsibilities
- Act as the technical point of reference for the penalties process, ensuring correct application of notification, defense, collection and deliberation procedures, and mentoring junior and mid-level analysts in case management.
- Handle complex and sensitive penalty cases, assessing regulatory and institutional risks as well as relevant precedents.
- Prepare and critically review technical reports, proposed deliberations and presentations to the Board of Directors (CAd), ensuring technical consistency, executive clarity and institutional alignment.
- Liaise with partner areas to address critical topics and systemic impacts arising from penalties processes.
- Evaluate agents’ challenges with a critical and systemic perspective, proposing technical interpretations and next steps.
- Lead continuous improvement initiatives for processes and systems, focusing on operational efficiency, regulatory compliance, risk reduction and improved agent experience.
- Structure, analyze and interpret penalties indicators and data, converting information into inputs for decision-making and strategic guidance for the area.
Requirements
- Bachelor’s degree in Administration, Economics, Engineering or related fields.
- Specialization or postgraduate degree considered a plus.
- Experience in regulated environments and/or knowledge of the energy market and the institutional role of CCEE.
- Advanced data analysis skills, with proficiency in programming languages and BI tools for building and interpreting indicators; Power BI and SQL are desirable.
- Proactive profile for process and systems improvement, with a critical view on operational efficiency, regulatory compliance and institutional impact.
- Strong communication skills and the ability to coordinate with multiple management teams.
- Solid analytical background and ability to interpret regulations and normative texts, with experience preparing and reviewing documents and executive-level presentations.
Benefits
- Health and dental insurance, psychosocial assistance and a Mental Health Program to support your well‑being.
- Wellness Center: medical consultations, nutritionists, reflexology, reiki, personal training and more to keep your energy renewed.
- GymPass and TotalPass to support your exercise routine.
- Pet Love program because your pet deserves care too.
- Childcare allowance to support your little one’s first steps.
- Pharmacy allowance to help with health-related expenses.
- Home office allowance for greater comfort and productivity.
- Swile card: Meal, Food and Mobility allowances — use it as you prefer.
- Commuting allowance to connect you with convenience.
- Compensatory time calendar to balance personal and professional life.
- Birthday day off: the day is yours — enjoy it!
- Extended parental leave: because family comes first.
- Language subsidy program: improve your skills and expand your horizons.
- Private pension plan: security for your future.
- PPR (Profit Sharing Program): your efforts recognized!
- Life insurance: protection for you and your family.
- Vaccination campaigns, programs for expectant mothers, chronic disease follow-up and even an Executive Health Check-up!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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