Strategic Account Manager maximizing lifetime value and MRR for CallRail's largest accounts. Building strategic relationships to enhance operational success and client services.
Responsibilities
Partnership Growth & Industry Leadership: Act as a strategic consultant to a portfolio of CallRail's largest partners. Stay ahead of the curve on trends, challenges, and shifts within the Marketing industry as well as the markets served by these partners.
Retention & Satisfaction: Maintain industry-leading retention rates across your portfolio by demonstrating continuous strategic value, conducting in-depth partnership reviews, and ensuring high partner satisfaction.
Product Enablement & Adoption: Lead training, enablement, and strategic discussions to ensure client teams are experts on the CallRail platform, driving rapid adoption of new features, services, and co-marketing initiatives.
Solution Selling: Understand the complex, evolving needs of your strategic accounts, proactively positioning and tailoring CallRail solutions to solve their specific business challenges and drive mutual growth.
Contract Management: Lead the negotiation and renewal of custom partnership agreements, focusing on value-based terms and long-term
Requirements
6+ years of experience in Strategic Account Management, Partner Management, or Business Development, preferably within a B2B SaaS environment.
Proven track record of managing and growing large-scale partner relationships, focusing on retention and driving joint business outcomes.
Exceptional presentation and communication skills, with the ability to articulate complex technical and marketing concepts to C-level executives.
Experience in identifying and supporting co-marketing initiatives to strengthen partner relationships and drive growth.
A highly collaborative approach, comfortable working across internal and external teams (Product, Marketing, Sales) to deliver on partner goals.
Benefits
Healthcare (options covered at 100% for employees)
Dental & Vision Coverage
Competitive HSA with company matching
Paid parental leave
Flexible vacation policy
401K options with company dollar-for-dollar match
Employee stock options available from day one
$2,000 annual educational allowance
Catered lunch every Tuesday * an in-office perk
MARTA transportation or office parking expenses covered
Employee charitable donation company match, up to $500 annually
Regular company outings and events
Hybrid work options with $500 office stipend to set up your home office
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