Member Experience Consultant developing member education and communication solutions at Sun Life. Focuses on enhancing client engagement and corporate goals through effective strategies and relationships.
About the role
- Bilingual Mortgage Loan Processor managing the mortgage process to ensure loans are closed and funded. Working independently while supporting Loan Officers in a family-owned company committed to improving lives.
Responsibilities
- Make sure loans are fully processed, submitted, approved, closed, and funded with minimal involvement from the Loan Officers/Originators
- Work to obtain and review all client documents, review for accuracy and completeness
- Assure that all supporting documentation is sufficient for the borrower and subject property in order to close and fund the loan
- Responsible for the team pipeline to ensure all closing dates and commitment dates are met
- Interact with the Loan Officers, Underwriters, Back Office, and Closers
- Foster an atmosphere of exceptional customer service and a work environment that is edifying and supportive
- Serve as a primary point of contact by answering phone calls and providing timely updates to internal and external customers
- Monitor loan progress and follow up on outstanding items to ensure timely completion of the loan package
- Order and follow up on third-party items such as title, VOEs, VODs, insurance, and appraisals
- Pulling Credit Bureaus and working with the Credit Bureau to update customer accounts
- Ensure all loan packages are complete and compliant before submitting to underwriting
- Following up with the underwriter for approvals and work on conditions
- Supporting the Company’s strong relationship of “Raving Fan Service” culture through on-going customer contact, quality customer service, and superior product knowledge
- Adhere to company policies, procedures, and ethical standards
- Perform additional duties as needed to support individual loan files and team goals.
Requirements
- Requires at least 3 years of recent mortgage loan processing experience; ideal candidates will have 3 – 5 years of recent experience
- Must reside in a state in which Equity Resources is currently licensed
- Bilingual fluency in English and Spanish (reading, writing, and speaking) required
- Must have experience supporting multiple loan officers/originators
- Experience working in the Encompass LOS is preferred
- Ability to manage and process up to 30 client loan files simultaneously, keeping accurate documentation for each loan
- Work independently with minimal supervision, applying sound judgment and attention to detail
- Organized and thorough in gathering borrower information, verifying documents, and managing files from preapproval to closing
- Strong interpersonal skills with the ability to build trust and communicate effectively with borrowers, team members, and third-party vendors.
Benefits
- Generous PTO
- 10 paid holidays
- Day off for your birthday
- Full benefits package (including pet insurance!) first of the month after your first 30 days
- 401(k) option with a generous company match
- Earn extra cash through our referral programs, $500 for each borrower you refer, and up to $5,000 for referring an experienced Loan Officer.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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