Customer Success Manager driving retention and growth for Key E - commerce clients at InPost. Building relationships, managing escalations and developing data - driven initiatives.
About the role
- Technical Success Manager at Bynder acting as a strategic partner to elevate customer content management. Collaborating across teams to drive product adoption and customer success in high-value SaaS portfolios.
Responsibilities
- Partner with the eCSM to establish a clear North Star for each account. Translate this vision into high-impact strategic initiatives and develop a structured transformational roadmap to achieve measurable business outcomes.
- Proactively uncover opportunities for customers to scale their operations through new business solutions, innovative use cases, and expanded platform adoption.
- Identify, engage, and align the appropriate partner from our Bynder’s Certified Partner Network to execute each roadmap initiatives.
- Where customers leverage internal resources, enable and guide those teams to successfully deliver against the defined objectives.
- Provide oversight of partner-led programs to ensure alignment with agreed goals, timelines, and success metrics. Proactively manage risks, remove blockers, and maintain accountability to drive results.
- Support the Senior TSM on internal strategic priorities, contributing structured thinking, customer insights, and execution support to advance organizational impact.
- Lead the execution of comprehensive strategic programs and new customer onboardings (as needed), serving as the primary technical lead or providing expert oversight for partner-delivered projects to ensure seamless delivery and accelerated time-to-value.
Requirements
- 6+ years relevant work experience in customer-facing Enterprise SaaS Account Management, Implementation, Technical Support, Development, Consulting, Workflow Management and/or Project Management role
- Strong understanding of marketing technology ecosystems, including DAM platforms and their integration landscape.
- Excellent verbal and written communication skills; you'll be in meetings and emailing customers and colleagues every day
- Strong organizational, prioritization, and time management skills
- Ability to understand high-level business objectives and translate into tactical technical initiatives.
- Ability to comprehend and explain technical concepts, especially to non-technical people
- An obsession with providing the best in class Customer Experience.
Benefits
- Competitive compensation
- 401(k) - dollar for dollar match up to 6%
- 100% Company-paid medical, dental, vision, and life coverage for you and your family
- Unlimited vacation policy
- Room to advance in a high-growth tech company
- Referral bonus plans
- A light-hearted and fun work environment
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Success Manager driving brand success for PAR Technology, empowering restaurants worldwide. Guiding clients through onboarding and maximizing platform value while fostering long - term relationships.
Customer Success Manager driving measurable customer outcomes for mid - market and enterprise clients. Building relationships and guiding onboarding in one of the world’s leading language learning platforms.
Team Manager in Customer Success at AT&T overseeing a team in Bratislava. Focused on customer lifetime management and relationship building for enterprise clients.
Customer Success Manager für Wärmepumpen bei Enpal. Erste Kontaktperson für rechtliche Fragen und Kundenzufriedenheit.
Working Student assisting in CRM Marketing tasks at Statista, the leading business data platform in the world. Join a diverse team maximizing customer lifetime value through personalized communication strategies.
CRM Automation Specialist developing CRM programmes for lifecycle marketing at Voi Technology. Strengthening customer engagement and retention through data - driven strategies in a hybrid role.
Associate Director for Field Medical Execution focusing on data - driven strategies in healthcare sector. Collaborating on medical strategy execution and insights management across teams and countries.
CRM Administrator managing WordPress and CRM systems for Arqoub Live. Ensuring smooth content publishing and website performance covering political and cultural affairs in Lebanon.
Director of Customer Success leading strategic health system partnerships at Hippocratic AI. Managing a team of executives to ensure scalable success in healthcare.