Assistente de CRM supporting marketing strategies by operationalizing campaigns in CRM for customer engagement and retention. Driven to enhance customer journeys and base growth through diverse campaigns.
About the role
- Team Manager in Customer Success at AT&T overseeing a team in Bratislava. Focused on customer lifetime management and relationship building for enterprise clients.
Responsibilities
- Lead, coach, and develop a team of Customer Success Managers / Account Managers to ensure high performance and engagement
- Set clear goals aligned with company strategy and customer success objectives
- Conduct regular 1:1s, performance reviews, and team meetings
- Oversee strategic account management to drive customer satisfaction, retention, and revenue growth
- Support long-term customer relationship building and proactive engagement
- Ensure effective issue resolution and value delivery across the full customer lifecycle
- Monitor and manage team KPIs to maximize productivity
- Standardize best practices, processes, and tools to improve operational efficiency
- Collaborate with internal and customer-facing teams to ensure smooth customer experience
- Prepare and present reports on customer health, team performance, and key success metrics
- Ensure compliance with company policies, SLAs, and governance standards
- Promote a customer-centric culture focused on outcomes and service excellence
- Encourage knowledge sharing, innovation, and continuous process improvement
- Contribute to the ongoing development of the Customer Success operating model
Requirements
- Demonstrated ability to motivate and inspire team members, fostering a positive and productive work environment.
- Proficiency in coaching and mentoring; able to apply a coaching leadership style to support employee growth and performance.
- Strong adaptability and openness to change , with the ability to lead the team through transitions and evolving priorities.
- Excellent communication and interpersonal skills , with the ability to clearly convey goals, feedback, and vision to diverse audiences.
- Strong stakeholder management, with the ability to collaborate effectively across teams and departments.
- Demonstrated experience in an AT&T Account Management function .
- Strong working knowledge of AT&T products/services , customer lifecycle motions, and day-2 support practices.
- Hands-on expertise with AT&T tooling and internal processes used to manage customer issues (case management, service/order workflows, knowledge resources, etc.).
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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