Customer Success Manager at Clever Devices ensuring service delivery and customer satisfaction. Collaborates with operations and manages service issues for demanding clients across various accounts.
About the role
- Customer Success Manager driving measurable customer outcomes for mid-market and enterprise clients. Building relationships and guiding onboarding in one of the world’s leading language learning platforms.
Responsibilities
- Build strong, trusted relationships with mid-market and enterprise stakeholders in Italy, becoming a strategic partner in their language-learning initiatives
- Deliver a smooth onboarding experience and guide customers through Busuu’s adoption, engagement, and enablement motions
- Monitor customer usage and KPIs through dashboards, sharing insights and best practices that demonstrate ROI and drive business outcomes
- Own the renewal process across your portfolio, including surfacing risks early, building renewal plans, and collaborating with Sales on strategy where needed
- Identify and qualify upsell and expansion opportunities that align with customer needs and contribute to net revenue retention
- Present clear, data-driven insights to influence customer decision-making and internal learning strategies
- Share market and customer feedback with Product, Sales, and Marketing to help shape Busuu’s roadmap and commercial positioning
- Stay informed on trends in the Italian corporate learning and EdTech landscape to provide relevant, consultative guidance
- Generate customer advocates, case studies and success stories that highlight engagement, outcomes, and ROI
Requirements
- Native-level (or equivalent) Italian and fluent English
- Minimum 2 years of experience in Customer Success, Account Management or similar client-facing roles within a SaaS environment
- Experience managing mid-market or enterprise customers, ideally with multi-stakeholder relationships
- Ability to interpret customer data and use insights to demonstrate ROI and influence decision-making
- Strong consultative approach with a customer-centric and solutions-focused mindset
- Ability to collaborate effectively with cross-functional teams such as Sales and Product
- Strong organisational skills and the ability to manage multiple accounts and priorities at once
- Confidence working with CRM systems, dashboards and common SaaS tools
- Experience in EdTech or HR and Learning and Development solutions (Bonus)
- Additional European languages relevant to our customer base (Bonus)
Benefits
- Our centrally located offices are well-equipped with free breakfast, plenty of snacks and fresh fruit
- You get 2 free lunches per week at our office that you can choose out of a wide selection of restaurants in the area
- Busuu offers a great Private Health Insurance scheme
- There is a dedicated training budget to ensure our employees can continuously grow and progress in their careers
- We like to support our teams with their work-life balance so we offer flexible working hours and a hybrid model of working
- We offer enhanced maternity and paternity leave (depending on location)
- Staying connected as a team is very important to us, so we have lots of social activities for you to join such as team lunches, Thursday socials, quarterly team, and company events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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