SME Cross Domain Implementation Engineer Lead working with Department of War to enhance data and analytics capabilities across DoD. Designing secure data transfer solutions and leading technical teams for mission - critical projects.
About the role
- Treasury Management Implementation Specialist at Byline Bank assisting in onboarding business customers. Responsibilities include support functions, client training, and issue resolution.
Responsibilities
- Provides daily support functions for clients including completing billing requests, product implementations, and account set-up
- Assists with the maintenance requests for cash management products
- Helps review account analysis statements, monthly
- Primary back-up coverage for Afterhours Third Party Payment Processing (TPPP) as needed
- Assists with regular risk reviews and audits of cash management products and provides operational reporting
- Helps maintain procedures and policies requiring knowledge of complex procedures and/or regulatory requirements
- Provides support for internal calls to interpret and explain policies and procedures
- Provides direct customer service for escalated/complex issues
- Provides onsite and virtual training to customers and general support for treasury management products
- Assists in identifying Commercial Deposit product issues and provides resolution to potential problems
- Assists with the preparation of customer facing and internal communications
- Helps conduct periodic pricing reviews
- Attends quarterly on-site team and Operations meetings
- All other duties as assigned.
Requirements
- Associate’s degree or related field required
- Bachelor’s degree in Business Management preferred
- 3+ years’ prior experience in a similar role
- Must have reliable transportation to and from multiple work site locations
- Strong analytical and problem-solving skills
- In-depth knowledge of account analysis and treasury management products, service, and STFP setups preferred
- Excellent verbal and written communication skills
- Strong customer service skills
- Highly motivated and experienced in managing multiple tasks
- Demonstrates and promotes high ethical standards and behavior
- Adapts and helps others manage change
- Ability to make accurate and quick decisions under pressure
- Excellent process and procedural knowledge
- Advanced team building and collaboration skills to manage diverse services provided
- High-level proficiency in MS Office Suite.
Benefits
- medical coverage
- dental
- vision
- disability
- 401k
- paid time off
- discretionary bonuses
- other benefit programs
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