Revenue Operations Manager responsible for revenue operations strategy and infrastructure. Leading cross - functional initiatives and optimizing commercial performance for company growth.
About the role
- Commercial Operations Manager owning the entire player ecosystem for a social gaming company. Blending data-driven monetization with a high-touch approach to engage customers and prioritize high-value players.
Responsibilities
- End-to-End Journey Design: Own the full customer lifecycle strategy.
- Commercial Strategy & Planning: Lead the execution of the annual promotional calendar.
- HVC Portfolio Management: Oversee the high-touch strategy for High-Value Customers.
- Advanced Segmentation & Personalization: Partner with BI to build predictive models.
- Revenue Optimization & Analysis: Lead the weekly review of NGR, turnover, and win/loss distribution.
- Proactive Retention & Churn Prevention: Own the "at-risk" player protocols.
- Cross-Functional Product Lead: Act as the commercial voice in product discussions.
- Strategic Team Leadership: Manage and mentor a team of Strategists.
- Operational Governance & QA: Serve as the primary liaison between Strategy and Operations.
Requirements
- A Commercial Architect: You don't just "send emails"—you build revenue-generating ecosystems.
- HVC Specialist: You understand that High-Value Customers require a different lens.
- Data-Fluent Strategist: You are comfortable diving into BI dashboards and predictive models.
- Operational Leader: You have experience leading and mentoring a team of strategists.
- Cross-Functional Navigator: You speak the languages of Product, BI, and Operations.
- Precision & Governance: You have a "zero-error" mindset.
- Adaptability & Wit: You thrive in fast-paced environments.
- The "Player First" Mindset: Despite the focus on numbers, you never lose sight of the human experience.
Benefits
- Equal Opportunities
- We hire based on skills, drive, and ideas—nothing else.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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