Leading transformation of customer experience at Kovi by implementing structural process reviews and complex projects. Focused on improving efficiency and customer satisfaction while ensuring financial sustainability of operations.
About the role
- Project Manager responsible for managing multi-functional project teams at Broadridge. Overseeing implementations of new clients, services, or product changes in a hybrid role.
Responsibilities
- Proactively manage assigned projects through effective relationship management and project management best practices
- Be responsible for the full lifecycle of projects
- Be responsible for preparing Operational documentation for projects requiring print and mail services
- Be responsible for obtaining client requirements and preparing internal documentation needed to facilitate application development and operational readiness
- Maintain and develop relationship with major clients and outsource providers
- Derive, understand, and document the current and future project best practices for the client
- Assume ownership and responsibility for successful implementation of the various projects
- Manage development and execution of multiple projects concurrently
- Management and leadership of project teams including outsource providers
- Work with internal and external company resources
- Deliver quality products and services within a committed budget and schedule
Requirements
- University Degree in Business Administration or equivalent work experience
- Minimum 3 years of project management or related experience
- Financial services and print industry knowledge
- Familiarity with key markets (investment community) an asset
- Experience utilizing project management software
- Strong written and verbal communication skills are critical
- Ability to work in a cross-functional environment and manage the execution of multiple projects
- Demonstrated ability to ensure completion of tasks in departments throughout company outside of the authority of the role
Benefits
- Workplace Flexibility
- Professional development opportunities
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