Customer Services Specialist managing sales & marketing support in healthcare environment. Coordinating customer orders, product distribution activities, and internal collaborations primarily in Delft, Netherlands.
About the role
- Customer Experience Manager at Bread Financial focusing on omnichannel customer experiences and collaboration with various departments. Driving enhancements in digital customer journeys and managing team performance in a dynamic environment.
Responsibilities
- Map omnichannel customer experiences and performance data
- Partner with Insights, Product Managers, and Operations
- Understand customer friction and collaborate to enhance customer value
- Manage a backlog of opportunities and lead through a disciplined framework
- Manage team monitoring journeys and top customer complaints
Requirements
- High School Diploma or GED
- 3+ years leading project(s) with mentoring and/or coaching experience
- 7+ years experience in Digital Customer Experience
- Deep experience with process mapping/re-engineering tools and methodologies
- Strong understanding of Cobrand Credit Cards, Loyalty/Marketing, and Servicing functions
Benefits
- Medical, prescription drug, dental, vision, and other voluntary benefits
- 401(k) plan with immediate enrollment
- 11 paid holidays
- Flexible Time Off (FTO) program
- 80 hours of Paid Sick and Safe Time (PSST)
- Six weeks of 100% paid parental leave
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