Hybrid Senior Manager – Workforce Management

at bp

• Job title: Senior Manager – Workforce Management
• Job type: Full Time
• Experience level: Senior
• Salary: $120,000 - $180,000 per year
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Chicago, United States

About the role

• Senior Manager of Workforce Management at TravelCenters of America modernizing labor planning across retail, restaurants, and service operations. Leading teams and improving workforce practices in a hybrid role.

Responsibilities

• Lead TA’s enterprise Workforce Management strategy and execution across 270+ retail, restaurant, truck service, and site operations
• Ensure safety is embedded in all labor planning, deployment, and system optimization decisions
• Improve forecasting accuracy, scheduling efficiency, and labor utilization through data-driven workforce planning
• Guide and develop the WFM team, fostering strong capability in analytics, planning, and continuous improvement
• Partner with Operations, Finance, People & Culture, Hospitality, Truck Service, Safety, and Technology to align labor plans with business goals, budgets, and demand patterns
• Advance WFM technology, system configuration, and labor models, ensuring critical updates drive meaningful operational impact
• Drive large-scale optimization projects focused on improving labor management systems and processes, ensuring alignment with business priorities and resource allocation
• Use historical data and operational trends to recommend strategic actions that strengthen labor deployment and performance
• Provide clear reporting and insights to senior leadership, serving as a key point of contact for WFM strategy and results
• Champion change management, ensuring smooth adoption of new tools and processes across the national network
• Mentor and develop the Workforce Management Manager and wider team, fostering a culture of innovation, collaboration, and continuous learning

Requirements

• 10+ years in Workforce Management, Operations Strategy, or Labor Planning in a large, national, multi-unit operation (retail, hospitality, travel centers, trucking, restaurants)
• Experience leading WFM teams and scaling processes across distributed operations
• Strong forecasting, scheduling, and WFM systems expertise
• Confident working with senior leaders and field operators
• Data-driven, clear communicator, and comfortable navigating transformation
• Ability to adapt to rapid changes and drive innovation in multi-site workforce planning at scale
• Experience with Lean Six Sigma (LSS), process improvement or project management methodologies is helpful

Benefits

• paid vacation depending on your years of relevant industry experience ranging from 120 – 240 hours of vacation per year for full time employees (60 - 240 hours for part time employees)
• 9 paid holidays per year
• 2 personal choice holidays
• parental leave policy offering up to 8 weeks’ paid leave for the birth or adoption of a child
• discretionary annual bonus program
• long-term incentive program
• generous retirement benefits including a 401k matching program
• pension for eligible employees