Governance & Risk Lead at Chain IQ responsible for S2C and P2P service delivery excellence. Collaborating closely with internal teams to manage risks and ensure quality compliance.
About the role
- Area Manager responsible for managing First Mile operations and optimizing logistics processes. Leading a team to enhance customer satisfaction and improve operational efficiency.
Responsibilities
- Operational Management: Oversee daily operations in the First Mile segment, ensuring timely collection and processing of packages.
- Team Leadership: Lead, mentor, and develop a team to achieve performance targets; Conduct regular training to enhance skills.
- Performance Analysis: Monitor key performance indicators (PSR, Return Promise, Lost, Exceeded Return) to assess effectiveness and implement improvements as necessary.
- Process Optimization: Identify areas for process enhancement to maximize efficiency and reduce costs.
- Merchant Relationship Management: Build strong relationships with merchants to ensure a high level of customer satisfaction and address any issues promptly.
- Budget Management: Prepare and manage budgets for the area to achieve the FM cost, ensuring effective allocation of resources.
- Collaboration: Work closely with other departments, such as Account Management, customer service and Fleet.
Requirements
- Bachelor’s degree in business administration, Logistics, or a related field.
- Minimum of 3 Years of experience in a managerial role within logistics or shipping.
- Strong leadership and team management capabilities.
- Excellent problem-solving and decision-making skills.
- Proficient in data analysis and performance management.
- Exceptional communication and interpersonal skills.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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