Join Vitrio as a CRM Apprentice to support and learn about CRM campaign operations. Develop skills in client management and operational tasks in a hybrid model based in São Paulo.
About the role
- Customer Success Manager managing a portfolio of clients for Boomi's integration platform in a hybrid environment. Collaborating closely with clients to drive adoption and value creation.
Responsibilities
- Partner with customers to define and execute mutual success plans aligned with Boomi’s delivery methodology, key milestones, and measurable business outcomes.
- Drive structured onboarding, adoption, and timely production launches to maximize platform utilization and business value.
- Accelerate business value for customers/partners driving a structured and prescriptive onboarding and adoption plan that delivers timely production launches and maximizes product utilization.
- Lead value-driven engagements by uncovering customer pain points, challenges, and use cases, positioning Boomi as the strategic choice for Integration, Automation, APIM, AI, and Data Management.
- Serve as a trusted platform advisor by leading high-level technical deep dives and workshops, translating complex technical capabilities into clear business impact.
- Leverage platform usage data and adoption metrics to identify trends, guide optimization opportunities, and support continuous improvement across customer implementations.
- Proactively manage portfolio health by accurately forecasting renewals and driving cross-functional collaboration to mitigate adoption and health risks.
- Elevate strategic conversations with CXOs, leveraging Boomi C-Suite insights to reinforce value and align with executive priorities.
- Own business escalations by assessing impact, prioritizing actions, and coordinating cross-functional teams to ensure timely and effective resolution, while maintaining clear and consistent customer communication.
- Deliver regular business reviews and value assessments highlighting qualitative and quantitative outcomes, platform benefits, and progress against goals.
Requirements
- Experience working with a large portfolio of customers and being able to manage multiple accounts at different stages in the life cycle.
- 3+ years of experience in technical roles such as Customer Success Manager, Technical CSM, Solutions Consultant, Systems Engineer, or Technical Account Manager with a focus on enterprise integration.
- Required languages: Fluent in English, Italian is a plus.
- Solid knowledge of iPaaS (Integration Platform as a Service), API and Data management (e.g. data products, data operations, ELT, data orchestration, etc.) and and cloud architecture (AWS, Azure, or Google Cloud).
- Strong technical aptitude and desire for continued learning.
- Ability to engage with platform owners and technical stakeholders on subjects such as total cost of ownership, technical roadmaps, and architecture optimization.
- Strong stakeholder management skills and ability to communicate complex technical concepts to both technical and non-technical audiences.
Benefits
- Creating an Amazing Culture and Building Customer Love are two of our most strategic values at Boomi.
- A critical element of Boomi’s strategy is helping our customers accelerate their time to value and expand their relationships with Boomi.
- Customers deserve a unique and exceptional experience. When we do this well, our customers succeed and Boomi succeeds by increasing our renewal and growth rates.
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