Chief Technology Officer at Sofigate, leading technology vision and customer engagement through ServiceNow. Shaping strategy and offerings, collaborating with international clients to drive business growth.
About the role
- Enterprise ServiceNow Platform Senior Manager overseeing product lifecycle and operational stability at Boeing. Leading a global product team and managing supplier partnerships for IT operations.
Responsibilities
- Enterprise Product Management for the ServiceNow platform and associated applications, tools, and services
- Demonstrate strong relationship management practices to develop strategic relationships with senior Boeing leaders and suppliers focused on positive business impacting outcomes
- Day-to-day production operations for ServiceNow through platform modernization and sustaining to ensure platform stability, performance, and availability for enterprise users per SLA
- Support planned and on-call emergent operations for a global enterprise ServiceNow product roadmap and lifecycle, including delivery of advanced features aligned to business outcomes and efficiencies
- Partner with cross-functional stakeholders to align the platform strategy with organizational objectives, industry best practices, and recommend improvements
- Manage key supplier relationships and budget
- Drive AI and automation initiatives leveraging ServiceNow and other integrated capabilities to improve the user experience and enterprise outcomes
- Demonstrate excellent judgment, mature leaders, balancing principles and pragmatism, with solid decision-making skills
- Lead a large global team (hiring, performance, career development, employee satisfaction)
- Broad stakeholder communications such as defining and reporting key metrics including capacity, change success rate, release cadence, capacity and cost metrics to stakeholders
- Ensure governance and compliance with enterprise standards, support audits, and continuous improvement initiatives
Requirements
- 10+ years of experience leading through influence and partnering with cross-functional teams on projects, transactions, or initiatives
- 5+ years of experience leading ServiceNow platform support
- 5+ years of experience in ITIL, portfolio management, or service management
- 5+ years of experience leading global teams across multiple time zones
- Bachelor’s degree or higher
- Relevant ServiceNow certifications
- Experience leading a team in the implementation of AI & automation capabilities
- Excellent communication skills and experience communicating with senior executive leadership
Benefits
- Health insurance
- Flexible spending accounts
- Health savings accounts
- Retirement savings plans
- Life and disability insurance programs
- Paid time off
- Unpaid time away from work
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
ServiceNow Solution Architect at DXC Technology leading technical delivery and shaping ServiceNow solutions for diverse clients in consulting.
ServiceNow Business Analyst responsible for translating business needs into functional requirements on the ServiceNow platform. Collaborating with stakeholders and developers to design solutions.
ServiceNow Program Manager managing complex initiatives for Federal Government clients. Designing impactful programs and facilitating change while overcoming challenges in program management.
(Senior) Consultant/Architect leading ServiceNow transformation projects in Banking & Insurance across multiple locations in Germany. Engaging with top - tier clients to enhance their digital infrastructure in a hybrid working environment.
Technical Project Manager leading and managing ServiceNow projects while ensuring alignment with business objectives. Manage cross - functional teams and oversee project governance and delivery excellence.
Hardware ServiceNow Architect supporting Department of the Air Force's EITaaS program. Focusing on designing and governing Hardware Asset Management solutions on the ServiceNow platform.
Principal ServiceNow Solution Architect leading the design and delivery of scalable ServiceNow solutions at AT&T. Collaborating with enterprise teams to modernize operations and drive automation.
ServiceNow Developer designing and maintaining solutions on ServiceNow platform for Compass. Collaborating with cross - functional teams to enhance capabilities across various ServiceNow modules.
ServiceNow Developer responsible for ITSM and ITOM solutions at Rockwell Automation. Designing, developing, and configuring solutions to enhance IT service delivery and operational efficiency.