Service Operations Support Case Worker facilitating escalated service - related questions and guiding clients at Corebridge Financial. Collaborates across business units to enhance service delivery.
BN
Hybrid Vice President, Client Operations Manager – Loans Enablement Operations
Posted last month
About the role
- Vice President, Client Operations Manager overseeing client operations and reporting at BNY. Lead the Loans Enablement Operations team to enhance client service delivery and operational efficiency.
Responsibilities
- Oversees and enhances client operations and reporting functions within BNY.
- Ensures that client service standards are met and exceeded by effectively managing client relationships and operational processes.
- Contributes to fostering a culture of trust, operational excellence, and client-centric service.
- Lead the client operations and reporting team by fostering a culture of continuous improvement and excellence.
- Develop and implement strategies to enhance client service delivery, by leveraging industry best practices and innovative solutions.
- Collaborate with cross-functional teams to streamline processes and improve operational efficiencies, ensuring timely and accurate client reporting.
- Serve as the primary point of contact for key clients, addressing their needs and concerns with professionalism and expertise.
Requirements
- Bachelor’s degree in Business Administration, Finance, or a related field. Advanced degree or relevant certifications are a plus.
- Typically 4-7 years of experience and 0-1 years of management experience. Experience in an operational area and/or client services is preferred.
- Experience in Loans (Syndicated, bi-lateral, real estate).
- Excellent analytical and problem-solving abilities.
- Effective communication and interpersonal skills for client interaction and collaboration across teams.
- Prior loan operations experience in a financial service setting preferred.
- Detail oriented.
- Excellent verbal and written communication abilities.
- Ability to self-manage, prioritize, and execute workload.
- Familiarity with technical applications to include, but not limited to, Microsoft Office applications.
Benefits
- BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
- We provide access to flexible global resources and tools for your life’s journey.
- Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
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