Systems and infrastructure operations analyst at Desjardins enhancing IT efficiency and supporting solution design in a hybrid work environment. Collaborate with clients and stakeholders to drive successful IT solutions.
About the role
- Director of Operations Lead for BNY's Depositary Receipts platform managing 60 employees across 5 locations. Overseeing operations strategy, initiatives, and compliance in the financial services sector.
Responsibilities
- Execute the Operations strategy for the Platform by planning and day-to-day management of the Operations teams within the SDGs
- Implement comprehensive set of Operations metrics covering client deliverables, unit costs, efficiency benchmarks, and Key Risk Indicators
- Ensure Operations meets the quality, efficiency, and productivity standards and goals set by the Operations Practice and Platform EPO, as measured by Operations metrics
- Implement and enforce the Operations policies, procedures, and best practices of the Operations Practice and ensure compliance with relevant guardrails and regulations
- Collaborate and communicate with other managers within PODs and SDGs to align on objectives and OKRs
- Identify and develop Operations talent, and ensure Operations teams actively engage in Practice learning priorities, with particular emphasis on Digital Tools as well as AI
- Lead and manage the design, implementation, and evaluation of Operations change initiatives and projects that align with the Platform’s OKRs
- Engage and consult with key stakeholders, including senior management, clients, partners to understand their expectations, requirements, and feedback on critical change initiatives
- Develop and execute effective communication strategies to inform, educate, and inspire the Operations teams about the change initiatives and their benefits
- Monitor and measure the progress, outcomes, and risks of the change initiatives on Operations process & control environment, and provide regular management updates as required
- Provide coaching and guidance to the Operations teams to facilitate the adoption and integration of change initiatives and address any issues or challenges that may arise
Requirements
- Bachelor's degree in a related discipline or equivalent work experience required
- 10-12 years of total work experience with at least 1-2 years of management experience preferred
- Operations experience required, with Agile experience preferred
- Ability to travel as needed
- Background in process re-engineering and experience leading large, diverse teams
- Familiarity with relevant regulations and operations standards. Strong communication and collaboration skills
- Ability to provide constructive feedback and build effective teams
- Highly proficient in data literacy and data management
- Problem-solving passion for changing status quo and driving out-of-the-box ideas
- Non-hierarchical, transparent, trusting, trustworthy
- Eagerness to ‘roll up the sleeves’ in execution and learning; pushes the team to do the same
Benefits
- BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
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