Senior Product Owner overseeing digital health product development from concept to market in a software agency. Collaborating with cross - functional teams in agile methodologies for impactful healthcare solutions.
About the role
- CRM Product Manager driving the CRM vision and maintaining a strategic roadmap. Leading a team and collaborating with IT to enhance CRM functionalities.
Responsibilities
- You own the CRM vision, defining where the platform needs to go, and why.
- Build and maintain a clear, prioritized roadmap that reflects business goals and user needs.
- Ensure the roadmap is communicated, understood, and supported across the organization.
- Take complex business processes, pain points, and goals and convert them into clear, actionable system requirements.
- Champion CRM adoption across the organization, ensuring users are engaged, enabled, and getting value from the platform.
- Ensure the CRM is configured and utilized in a way that supports best-in-class sales, marketing, and customer success practices.
- Embed commercial excellence principles into the platform: from pipeline management and forecasting accuracy to customer segmentation and opportunity tracking.
Requirements
- 10 years of proven experience in successfully deploying and actively using CRM.
- Deep familiarity with CRM platforms such as Salesforce, Microsoft Dynamics, or similar.
- Strong understanding of commercial excellence frameworks and how technology enables them.
- Experience working with sales, marketing, and customer success teams to understand and support their needs.
- Familiarity with CRM integrations, data pipelines, and third-party tools.
- Experience managing a portfolio of business projects spanning people, process, technology, and governance.
- Ability to bridge business and technical teams. Communicating with equal confidence to both audiences.
- A change-focused professional, with deep knowledge of CRM capabilities and a proven ability to translate them into meaningful business impact.
Job title
Job type
Experience level
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Not specified
Degree requirement
Location requirements
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