Customer Service Administrative position maintaining client relationships and ensuring operational objectives in post - sales service area. Located in Abrera, Barcelona with growth opportunities.
About the role
- Customer Service Agent in Mississauga, Ontario, supporting clients and operations. Involves customer inquiries, internal communications, and improving operational efficiency.
Responsibilities
- Receive customer inquiries (by phone or email), analyze the nature of requests and provide appropriate information
- Communicate with internal stakeholders (claims analysts, contract administration advisor) to find optimal solutions to the issues raised
- Analyze and approve/deny requests for extensions of deadlines, reimbursement of expenses or other exceptions in accordance with established standards
- Follow up on incomplete files with clients and advisors
- Suggest new work methods to improve the efficiency of operations (productivity, quality and service times) as well as the customer experience
- Actively participate in the smooth running of operations to meet service deadlines
Requirements
- Diploma/Certificate in administration or other related discipline
- 2 to 3 years of relevant experience in customer service
- LOMA 280, LOMA 290 and LOMA 301 or ALMI title (an asset)
- Bilingualism (English and French) an asset
- Knowledge of life, universal life and accident and sickness insurance products (an asset)
Benefits
- competitive salary
- defined benefit pension plan
- group insurance for you and your family
- flexible schedule
- vacation time
- telemedicine service
- Employee Assistance Program
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
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