Business Analyst supporting Medicaid projects for Sunshine Enterprise USA. Collaborating with stakeholders, documenting requirements, and providing technical solutions.
About the role
- Data & Insights Analyst driving digital transformation in customer service operations. Defining analytics strategies and building dashboards to enhance customer experience and operational efficiency.
Responsibilities
- You will act as a key driver of digital transformation in customer service operations by unlocking the power of data and converting raw information into actionable insights.
- You will define and execute analytics and BI strategies, build scalable dashboards, monitor KPIs, and identify opportunities for process optimization and innovation.
- You will collaborate with cross-functional teams to promote a data-driven culture and deliver solutions that improve customer experience, operational efficiency, and ROI.
- Defining and executing the customer service analytics and BI strategy aligned with the digital transformation roadmap.
- Championing a data-driven culture across LSCM CoE and customer service teams.
- Translating complex data into actionable insights that improve customer experience, operational efficiency, and ROI.
- Supporting strategic initiatives by identifying trends, risks, and opportunities through advanced data analysis.
- Leading the adoption and optimization of BI tools such as Power BI and SAP Analytics Cloud.
- Managing data sourcing, aggregation, and integration from systems including SAP SD/MM, CRM, and ticketing platforms.
- Driving automation and self-service analytics capabilities to empower business users and reduce manual reporting.
- Collaborating with customer service, logistics, and commercial teams to define analytical needs and deliver impactful solutions.
- Developing and maintaining strong relationships with stakeholders to ensure alignment on KPIs and reporting standards.
- Presenting insights in a clear and compelling format to influence decision-making.
- Implementing data governance policies to ensure accuracy, security, and compliance with regulations.
- Ensuring ethical use of data and adherence to privacy standards such as GDPR.
- Promoting a culture of innovation, curiosity, and continuous learning within the analytics community.
- Acting as a change leader advocating for digital transformation and process automation.
- Mentoring colleagues and fostering cross-functional collaboration.
- Delivering solutions that improve productivity, reduce costs, and enhance customer experience.
Requirements
- Bachelor’s or Master’s degree in Business, IT, Data Analytics, or related field
- Proven expertise in Business Intelligence and data analytics
- Hands-on experience with Power BI, SAP Analytics Cloud, and SQL-based platforms
- Experience in building dashboards, reports, and performance monitoring tools for customer service operations
- Strong project management experience in Agile or Scrum environments
- Knowledge of BI principles including data sourcing, aggregation, modeling, visualization, and storytelling
- Deep understanding of data architecture, governance, and integration across SAP SD/MM, CRM, and ticketing platforms
- Advanced analytical skills including statistical analysis and trend forecasting
- Familiarity with automation tools and self-service analytics platforms
- English C1
- Excellent communication and stakeholder engagement skills
- Ability to present complex data in a clear and compelling way
- Strong organizational and problem-solving skills
- Proactive and collaborative mindset
- Ability to inspire and mentor others.
Benefits
- A supportive and engaging onboarding experience to ensure a smooth transition into our team.
- The opportunity to develop and grow, through training and regular mentorship.
- Corporate Social Responsibility activities.
- A truly global, dynamic and challenging work environment.
- Agility and work/life effectiveness and your long-term well-being.
- A diverse and inclusive team.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Business Analyst at Roofstack focusing on card payment systems. Collaborating across functions to optimize card lifecycle processes and ensure regulatory compliance.
Business Analyst providing analysis for HECC’s IT Modernization Project in Salem, Oregon. Designing technical solutions and coordinating with internal and external partners.
Service Management Analyst developing and maintaining knowledge management strategy at Syneos Health. Focusing on operational readiness and collaboration between IT project delivery and operational teams.
Business Analyst defining feature execution and aligning company priorities with operations at Omise. Focusing on product increments and collaboration within FinTech payment solutions sector.
Project Manager/Business Analyst overseeing various client projects in technology consultancy Denver Technology. Driving delivery and engaging stakeholders to achieve project objectives.
Sr. Business Analyst developing requirements and enhancements for software solutions in a global analytics firm. Collaborating with teams to bridge user needs and technology solutions.
Customer Insights Analyst joining a hybrid team at MVP Health Care analyzing claims data to inform business strategy and enhance health care delivery.
Business Analyst in Investor Relations translating financial performance into compelling narratives for capital markets. Supporting financial analysis, investor presentations, and collaborating with teams across Finance and Strategy.
Senior Business Analyst leading the analytical support for HIE modernization in Indiana. Collaborating on data exchange workflows and requirements documentation in a health - focused consulting environment.