Customer Care Representative processing calls and dispatching technicians for Crown Equipment Corporation. Handling customer inquiries and maintaining records for effective service operations.
About the role
- Customer Service Rep managing customer inquiries and processing orders. Collaborating internally to ensure customer satisfaction and operational excellence.
Responsibilities
- Act as the first point of contact for customers, managing order processing, resolving escalated issues, and providing advanced product and service information.
- Record and process custom/special orders and coordinate with relevant teams.
- Respond promptly to escalated customer issues and ensure resolution.
- Act as first point of contact for customer queries and complaints.
- Provide advanced product/service information and support fitment inquiries.
- Follow sales and channel dynamics to provide tailored suggestions to customers.
- Build strong customer relationships and adopt customized strategies.
- Collaborate with cross-functional teams to resolve issues and improve processes.
- Participate in regional meetings and share feedback from stakeholders.
Requirements
- No specific degree required; experience in customer service preferred.
- Previous experience in customer service roles is an advantage.
- SAP knowledge.
- Basic Excel skills.
- Familiarity with CRM tools (Freshdesk, Salesforce, ERP systems).
- Ability to navigate data and use Power BI for insights.
- Polish C1.
- English C1.
Benefits
- A supportive and engaging onboarding experience to ensure a smooth transition into our team.
- The opportunity to develop and grow, through training and regular mentorship.
- Corporate Social Responsibility activities.
- A truly global, dynamic and challenging work environment.
- Agility and work/life effectiveness and your long-term well-being.
- A diverse and inclusive team.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Customer Care Representative managing service calls and dispatching technicians for Crown Equipment Corporation. Processing billing and maintaining records in a dynamic environment.
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