Registered Nurse providing direct patient care in the Labor & Delivery Unit at UAMS. Supporting patient care while collaborating with a diverse healthcare team to ensure optimal outcomes.
About the role
- Learning & Development Manager developing and implementing training programs for insurance operations teams. Collaborating with stakeholders to enhance performance and operational excellence.
Responsibilities
- Designs, develops, and implements learning programs, job aids, and performance support tools that support operational workflows, systems training, and business processes.
- Performs needs assessments in partnership with operational leaders to identify knowledge gaps, skill gaps, or process gaps that impact performance or customer experience.
- Translates complex operational content into structured learning experiences including curricula, documentation, guides, simulations, and reference materials.
- Partners with SMEs, Process Owners, QA/Audit, and Operations leadership to define learning requirements and validate content accuracy.
- Coordinates with LMS administrators and external vendors to ensure content distribution, accessibility, tracking, and reporting.
- Monitors feedback, evaluates effectiveness, and measures learning outcomes using performance, quality, and operational metrics.
- Continuously optimizes learning processes and assets to reduce rework, improve time-to-competency, and enhance user experience.
- Conducts research and benchmarking on learning trends, learning technologies, and workflow enablement tools.
- Supports audits, compliance updates, rollout communications, change management, and documentation related to new products, system releases, and operational changes.
- Leads small-to-medium scale L&D projects and contributes to cross-functional initiatives that improve operational training maturity.
- Prepares written and verbal summaries, training plans, and recommendations for senior stakeholders.
Requirements
- Ability to design and develop training content, curricula, job aids, and system training materials.
- Facilitate engaging learning sessions both virtually and in person.
- Work with SMEs to gather requirements and validate technical accuracy.
- Ability with project planning, scheduling, prioritization, and stakeholder communication.
- Use data to assess learning effectiveness and inform improvements.
- Have strong written communication, documentation, and instructional writing.
- Build learning measurement strategies and feedback loops.
- Advanced proficiency in PowerPoint, Word, Excel, and process documentation tools (e.g., Visio, Lucidchart, Miro, etc.).
- Attention to detail, follow-through, and ability to deliver with high quality.
- Learning & development practices, instructional design models, and adult learning theory.
- Operational training methods include SOP development, workflow mapping, systems training, and performance support tools.
- Business process improvement methodologies and continuous improvement concepts.
- Data-driven performance measurement and training impact analysis.
- LMS platforms, learning technologies, and digital enablement tools.
- Strong business acumen with the capacity to quickly grasp organizational operations and industry nuances to inform learning strategy and content development.
- Four plus years of experience in Learning & Development, Instructional Design, Operational Training, or similar function (optional).
- Prior Property & Casualty insurance experience (optional).
- Experience supporting Operations, shared services, underwriting, service center, financial services, or other process-driven environments preferred (optional).
Benefits
- Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
- Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Enterprise Organizational Development & Change Management Consultant at Pacific Life focusing on large - scale organizational changes and improving employee adoption. Engaging leaders and stakeholders for successful change initiatives.
Senior Learning & Development Consultant designing and deploying high - quality digital learning solutions. Bridging technology and impactful learning experiences for organizational transformation.
Learning & Development intern contributing to team growth and training initiatives at Ekimetrics. Managing training logistics, analytics, and learning content for a better employee experience.
Leadership Training Specialist at Glanbia implementing learning curriculum for team members. Collaborating with site teams and Centers of Excellence for strategic training initiatives.
Onsite Training Manager refining training strategies for athenahealth and delivering client training support. Collaborating across teams to enhance the healthcare training experience.
Instructional Designer developing effective learning experiences that enable associates to adopt clinical/business applications at Nemours Children's Health. Designing training materials and leading instructional design projects.
Training Specialist facilitating training sessions in hybrid work environment. Engaging with various levels of the organization to enhance store performance and improve training methods.
AVP of Learning & Development leading complex talent strategies at USAA, driving alignment with business objectives and overseeing development experiences.
L&D Consultant responsible for training and coaching sales for French and Spanish OEMs. Collaborating across teams to enhance sales performance in the international markets.