Senior Support Engineer dealing with complex technical inquiries while supporting the 2nd Level Support at Delegate Technology. Collaborating closely with the Core Products Team and analyzing system behavior.
About the role
- IT Support Engineer providing front-line technical support for POS systems and Microsoft 365 administration. Working closely with clients in USA and Canada while based in Hyderabad, India.
Responsibilities
- First-line support for clients across the USA and Canada.
- Handle POS systems, end-user issues, basic network troubleshooting, and Microsoft 365 administration.
- Diagnose hardware, driver, USB, network, and application-level POS issues.
- Support live retail environments where downtime is not tolerated.
- Onboard and offboard users in Microsoft 365.
- Troubleshoot Windows and macOS laptops/desktops.
- Create and manage user accounts in Active Directory.
- Identify basic network issues and escalate correctly when necessary.
- Provide clear and confident communication with clients.
Requirements
- 4-5 years of IT support experience
- Hands-on experience with POS peripherals
- Working knowledge of Microsoft 365 Admin Center
- Windows and macOS troubleshooting experience
- Basic AD and networking knowledge
- Comfortable in a fast-paced, client-facing environment.
Benefits
- Health insurance
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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