Change Management Lead for autonomous vehicle data collection operations at GM. Leading complex, cross - functional operational changes to ensure data quality and safety.
About the role
- Operations Performance Manager leading teams in ATM/Debit Fraud Claims for Bank of America. Driving operational performance and strategic initiatives across multiple locations.
Responsibilities
- Leading operational support across multiple locations/functions
- Partnering with senior management
- Evaluating current methods and developing strategies
- Leading key initiatives and proactively identifying/responding to risk issues
- Leading a team of a minimum 14 FTE of Operations Performance Managers and Operations Support Leads
- Creating, authoring, and maintaining operating “playbooks”
- Analyzing operational and performance data and developing actionable recommendations
- Overseeing inspections, evaluations, and performance reviews
Requirements
- Minimum 2 years of leadership experience in Client Protection Deposit Claims
- Experience in driving team performance
- Proficient in Microsoft Office tools (PowerPoint, Excel, Word)
- Comprehensive knowledge of Client Protection regulations
- Broad operational experience across multiple Client Protection functions
- Exceptional written and verbal communication skills
- Strong attention to detail
- Proven problem solving capability
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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