Consultant focusing on commercial training at Rands to enhance team performance and lead the creation of e - learning modules. Collaborating with commercial teams to identify improvement areas.
About the role
- Customer Segment Consultant managing reporting and operational processes for financial center operations at Bank of America. Streamlining reporting solutions and supporting governance and quality assurance efforts.
Responsibilities
- Designing, automating, and managing a comprehensive reporting portfolio
- Streamlining and modernizing manual reporting
- End-to-end ownership of reporting solutions
- Monitoring key metrics and identifying opportunities for automation and quality assurance
- Supporting governance activities
Requirements
- Bachelor’s Degree or equivalent work experience
- Detail oriented and possess excellent problem solving and decision-making skills
- Effective comprehension and listening skills
- Strong time management skills
- Proficient in Excel - Basic & Complex formulas
- Excellent PC skills including (but not limited to) MS Word, MS Excel, PowerPoint
- Must demonstrate multi-tasking skills to handle various task/responsibilities
- Must display decision making ability
- Must have excellent verbal and written communication skills
- Must display organizational skills
Benefits
- Discretionary incentive eligible
- Annual discretionary award based on performance
- Industry-leading benefits
- Access to paid time off
- Resources and support for employees
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