VP Contact Center Support managing multi - channel operations for US military community. Ensuring alignment with strategy and delivering optimal performance in service objectives.
About the role
- Contact Center Analyst providing operational support for internal and external customers at Ball Corporation. Responding to inquiries and resolving service-related issues in a fast-paced environment.
Responsibilities
- Responding promptly to internal and external customer inquiries and providing accurate information through various communication channels
- Investigating and resolving service or order‑related problems by identifying root causes, determining appropriate solutions, coordinating with cross‑functional teams, and ensuring full follow‑up
- Processing orders, requests, forms, and maintaining accurate documentation of customer interactions, transactions, and comments
- Collaborating with logistics, supply chain, finance, and other teams to resolve operational escalations efficiently
- Ensuring high standards of customer satisfaction and delivering professional customer support
- Providing feedback on process efficiency and contributing to continuous service improvement
- Handling sensitive and confidential information in accordance with company policies and procedures
Requirements
- Bachelor’s degree required
- Minimum 3 years of experience in customer service, customer support, service operations, or a similar role
- Strong communication skills with the ability to remain calm and professional under pressure
- Proven ability to work with cross‑functional teams in a matrixed environment
- Ability to multitask, prioritize effectively, and deliver high‑quality work in a fast‑paced environment
- Strong attention to detail and accuracy in handling data and customer documentation
- Comfortable working with computer systems and MS Office tools, experience with ERP/CRM platforms is an advantage
- High ethical standards, ability to handle confidential information, and strong professional conduct
- Fluency in English is required, additional languages are an advantage
Benefits
- Equal Opportunity Employer
- Professional development opportunities
- Opportunities to make a difference in communities and globally
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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