Sales Executive responsible for new business development in commercial flooring services. Building client relationships and managing accounts to foster loyalty and drive sales.
Responsibilities
Continuously hunt for and successfully close new and existing business opportunities to grow and maintain a profitable book of business.
Act as the primary point of contact for assigned accounts, ensuring their needs are met and expectations exceeded.
Establish and maintain enduring, meaningful relationships with clients, fostering trust and loyalty.
Identify and capitalize on upselling and cross-selling opportunities within existing client accounts.
Collaborate with clients to understand their goals, troubleshoot challenges, and propose tailored solutions that align with their needs.
Conduct regular account reviews with clients to ensure satisfaction, uncover new opportunities, and address any concerns proactively.
Maintain accurate and up-to-date client information, sales activity, and communication records in our CRM system (Salesforce).
Leverage industry connections and community engagements to expand your network. Membership and participation in an industry trade association such as IFMA, BOMA, or IIDA, is highly beneficial.
Coordinate and host customer events, such as lunch & learns or happy hours, to strengthen client relationships and increase brand recognition.
Collaborate with operations teams to ensure successful project delivery, from initiation to completion.
Track job bids and specifications to secure ongoing and upcoming projects.
Serve as an advocate for the client internally, ensuring smooth communication and resolution of any issues.
Requirements
5+ years in Commercial sales. Within the construction/flooring/maintenance industry is a huge plus.
Proven ability to communicate effectively with stakeholders at all levels.
Familiarity with reading takeoffs and plans, as well as CRM software usage.
Demonstrated capacity to manage multiple projects with meticulous attention to detail. Find solutions to any problems that arise.
Strong negotiation, listening, and presentation skills.
Creative problem solving abilities, turning obstacles into opportunities
Excellent written and verbal communication abilities.
Highly self-motivated with a sense of urgency and adaptability.
Familiarity with various flooring products, such as carpeting, LVP, and laminate, is a big plus.
Current network of customers in the following verticals is a huge plus: Education, HOA, Hospitals, etc
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