Technical Support Engineer providing support for FortiGate and FortiAuthenticator. Collaborating with customers to resolve technical issues and ensure optimal product performance.
BG
Hybrid Integrated Product Support Engineer
Posted 3 months ago
About the role
- Integrated Product Support Engineer developing integrated product support strategies for defence and security projects at Babcock. Focused on documentation, analysis, and cross-collaboration with teams.
Responsibilities
- Develop and implement integrated product support strategies.
- Produce, develop, and support the creation of technical documents, manuals, guides, and training programs.
- Collaborate with subject matter experts, engineers, and product managers to ensure accuracy and clarity in all documentation.
- Conduct reliability, availability, and maintainability (RAM) analyses to enhance product support.
- Perform Failure Modes, Effects, and Criticality Analysis (FMECA) and Level of Repair Analysis (LORA).
Requirements
- Proven experience as a Technical Author, preferably within the defence sector.
- Strategic sparing studies and sparing analysis.
- Automotive industry experience.
- Defence contract experience.
- Experience of military specification documents.
- ARMS studies.
- FMECA – quantitative failure analysis.
- Security Clearance.
Benefits
- Generous holiday allowance
- Matched contribution pension scheme, with life assurance
- Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
- Employee share scheme
- Employee shopping savings portal
- Payment of Professional Fees
- Reservists in the armed forces receive 10-days special paid leave
- Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement.
- ‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity
- Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing.
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