Kundenbetreuer im 1st-Level-Support für Infoma-Softwaremodule im Finanzwesen. Unterstützung und Analyse von Kundenanfragen sowie Weiterbildungsmöglichkeiten im Rahmen der Tätigkeit.
Responsibilities
Be the first point of contact for users of our Infoma software modules in the area of financial accounting
Analyze and classify customer inquiries
Handle general customer inquiries and resolve them via remote diagnosis
Gather and compile all data and information for more complex issues
Requirements
Vocational training or a degree in business administration, public administration or taxation — or equivalent practical experience
Very good communication skills
Enjoy contributing as a team player
Customer-oriented and friendly attitude
Strong service mindset
Attention to detail, commitment, and eagerness to learn
Benefits
Flexible working hours
Remote work
Performance bonuses
State-of-the-art equipment
Discount programs with over 700 well-known vendors
Job title
Customer Support Representative - Hotline, 1st Level Support
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