Head of Account Management overseeing a team at Axians, a digital transformation leader. Responsible for strategic planning and client relationship management in IT services.
About the role
- Account Manager responsible for client portfolio development and satisfaction at Axians AG. Collaborating closely with internal teams and ensuring high service quality.
Responsibilities
- Strategic management and development of a defined client portfolio
- Ensuring high customer satisfaction and long-term retention (including NPS)
- Growing existing customer business through targeted service and revenue initiatives
- Financial responsibility for contracts, renewals, and expansions
- Managing and resolving escalations in close collaboration with Service Delivery
- Conducting regular business and service reviews
- Ensuring accurate CRM and billing data and timely invoicing
- Coordinating and tracking escalations until final resolution
- Contract management including negotiation, renewal, and amendments
- Supporting customer and service onboardings
- Close collaboration with Sales, PreSales, and Service Delivery
Requirements
- Several years of experience in Account Management or IT sales (MSP environment)
- Strong technical understanding (IT infrastructure, cloud, managed services)
- Ability to identify customer needs and proactively implement service expansions
- Excellent communication and negotiation skills at executive level
- Fluent written and spoken German and English
- Structured, independent, and solution-oriented working style
- Confident handling of escalations and complex customer requirements
Benefits
- Flexible working hours with a 40-hour workweek and part-time options
- Up to 5 days per week location-independent work as well as home office or remote work from Switzerland
- 25 days of vacation per year (27 days from age 40 / 30 days from age 50)
- 13 paid public holidays and the option for additional unpaid leave
- 100% salary continuation for 3 weeks paternity / 16 weeks maternity leave
- State-of-the-art hardware and a paid mobile phone plan including a contribution towards a smartphone
- Above-average pension benefits with employer contribution 60% and employee contribution 40%
- Private supplementary accident insurance
- Coverage of training costs as well as 80% employment and 90% salary continuation during training periods
- Free charging for your electric vehicle at the Gerlafingen site
- Discounted access to fitness and physio center offers
- Brands for employees & benefits at work
- Wellbeing@Work with Mario Kart racing, silent room, table football, aperitifs, and team events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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