Community Lead driving Ramp's community strategy and engagement. Collaborating cross - functionally to build trust and retention among users while establishing community initiatives.
About the role
- Community Content Manager responsible for content curation and community engagement in engineering platform. Leading community growth initiatives and managing Pro member experiences.
Responsibilities
- Own the member funnel from visitor → follower → signup → confirmed → verified → Pro.
- Design, launch, and optimize nurture campaigns that encourage user milestones (e.g., first project, contest streaks, daily visit streaks, first webinar, enriched profile).
- Define, track, and report on conversion metrics across each stage of the funnel.
- Develop the Hackster Pro program into a robust sub-community of elite members.
- Manage the Pro gig offering and payment process, ensuring reliability, fairness, and transparency.
- Owns daily community content curation, identifying high-quality community projects that meet the Media Lead's standards for content and technical excellence.
- Amplify projects effectively by creating internal briefs, promotional copy, and visual assets for social media.
- Be accountable for the overall experiences our members are having (NPS/CSAT).
- Gathers and synthesizes member and Pro feedback to inform the Media Lead and the Product team on critical UX improvements.
- Works with the Global Talent Scout to manage the execution and delivery of Pro Gig content, ensuring quality assurance and adherence to internal deadlines.
- Collaborates closely with the Product team on platform UX and bug reporting and provides the Media team with ready-to-use promotional leads from the community.
Requirements
- 2+ years of professional experience in roles requiring community management, content moderation, marketing execution, or technical support.
- Metrics-Aware: Possesses a basic understanding of growth metrics (e.g., conversion rates, daily active members) and the ability to use data to prioritize content and community efforts.
- Technical Literacy: Must have a strong interest in, or working knowledge of, the active players and technical platforms (IoT, AI, Robotics) in the embedded electronics industry.
- Execution Focus: Excellent organizational skills and attention to detail required to manage content pipelines, enforce guidelines, and handle multiple deadlines.
- Excellent written communication skills; experienced in creating clear, concise documentation and internal reports.
- Work Experience: Typically 3+ years with bachelor's or equivalent.
Benefits
- Generous Paid Time Off
- 401K and Pension Plan
- Paid Holidays
- Family Support (Paid Leave, Surrogacy, Adoption)
- Medical, Dental, Vision, and Life Insurance
- Long-term and Short-term Disability Insurance
- Health Savings Account / Flexible Spending Account
- Education Assistance
- Employee Development Resources
- Employee Wellness, Leadership Development and Mentorship Programs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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