Analyzing and regulating insurance claims processes for various insurance products. Work for a leading insurance company focusing on customer service and quality assurance.
About the role
- Field Claims Representative managing insurance claims in the field for Auto-Owners Insurance. Requires expertise in property and casualty claims with flexibility for work-from-home after training.
Responsibilities
- Handles insurance claims in the field under general supervision through the life-cycle of a claim
- Investigate and assemble facts, determine policy coverage, evaluate the amount of loss, analyze legal liability
- Handle multi-line property and casualty claims in an assigned territory with an emphasis on property claims
- Become familiar with insurance coverage by studying insurance policies, endorsements and forms
- Work toward the resolution of claims, and attend arbitrations, mediations, depositions, or trials as necessary
- Ensure that claims payments are issued in a timely and accurate manner
- Handle investigations by phone, mail and on-site investigations
Requirements
- Bachelor’s degree or direct equivalent experience handling property and casualty claims
- A minimum of 3 years handling multi-line property and casualty claims with an emphasis on property claims
- Field claims handling experience is preferred but not required
- Knowledge of Xactimate software is preferred but not required
- Above average communication skills (written and verbal)
- Ability to resolve complex issues
- Organize and interpret data
- Ability to handle multiple assignments
- Ability to effectively deal with a diverse group individuals
- Ability to accurately deal with mathematical problems
- Ability to drive an automobile, possess a valid driver license, and maintain a driving record consistent with the Company’s underwriting guidelines for coverage
Benefits
- friendly work environment
- structured training program
- employee mentoring
- excellent compensation/benefits package
- competitive base salary
- matched 401(k)
- fully-funded pension plan (once vested)
- bonus programs
- generous paid time off including holidays
- vacation days
- personal time
- sick leave
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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