IT Operations role at DRÄXLMAIER managing IT service requests and incidents, providing first level support and documenting procedures.
About the role
- Regional Field Operations Supervisor leading field-based teams providing mental health outreach. Responsible for team performance, community engagement, and operational excellence in South Florida.
Responsibilities
- Lead a team of field-based individuals
- Responsible for daily coordination, performance, and professional development of the team
- Conduct regular "ride-alongs" and field visits for coaching
- Monitor team activity and engagement metrics daily using dashboards
- Identify and vet community-based locations for outreach
- Streamline transition of information to internal enrollment systems
- Lead recruitment and training of new team members
- Oversee allocation of outreach materials and travel plans
Requirements
- At least 5 years of experience in front-line management
- Comfort using technology to drive results
- Ability to hold yourself and your team accountable for targets
- Local resident in the same market as the staff you supervise
- Deep respect for the populations served (SMI, SUD, and dementia)
- Thrive in a startup environment with ownership of operations
- Preferred: experience in community health, human services, or non-profit program management
- Preferred: leading teams in a high-growth or startup setting
- Preferred: bilingual skills (English-Spanish or Haitian Creole)
Benefits
- Comprehensive benefits package for employee and dependents (medical/dental/vision/STD/life insurance)
- Retirement savings plan (401k) with up to 3.5% company match
- Mileage reimbursement for extensive field travel
- Generous paid vacation and sick leave
- 11 paid holidays throughout the year (9 standard + 2 flex holidays)
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