Assistente de CRM supporting marketing strategies by operationalizing campaigns in CRM for customer engagement and retention. Driven to enhance customer journeys and base growth through diverse campaigns.
About the role
- Manage Customer Success team delivering AI marketing solutions. Drive client strategies in email and SMS marketing for enhancing customer satisfaction and revenue.
Responsibilities
- Manage and support a team of individual contributors as they expand their books of business and refine their CS skills
- Work directly with your team on a daily basis to be strategic thought partners for their clients to deliver against their email & SMS marketing goals
- Build and execute a world-class strategic customer success program
- Utilize an exceptional proactive CSM motion to drive revenue and retention attainment and portfolio growth, NDR
- Collaborate with Sales, Product, and Professional Service Teams to ensure an exceptional customer journey
Requirements
- Minimum of 2 years of management experience in a high-growth software SaaS organization
- 5-10 years of combined experience in sales, customer success, or renewal sales, with a preference for experience in the Enterprise customer success segment
- Possess deep knowledge of go-to-market strategies and strong process management skills
- Personable and enthusiastic about coaching and developing employees internally while fostering strong client relationships externally
- Committed to continuous learning and adept at receiving and implementing feedback
- Strong entrepreneurial mindset, self-motivated to work independently within tight timelines to achieve ambitious goals
- Exceptionally detail-oriented and organized
- Experience in recruiting, developing, and managing teams
Benefits
- Equal Opportunity Employer
- Fair, inclusive and equitable workplace free from discrimination
- Reasonable accommodations for candidates with disabilities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Dynamics CRM Technical Consultant role developing and supporting Dynamics 365 Sales and Marketing systems at Clarion Housing Group. Engaging with customers and ensuring systems are maintained with a focus on quality and resilience.
Clinical Success Manager at Abridge improving nursing workflows with AI. Collaborating with diverse teams to launch products that bridge clinical conversations and actionable data.
Customer Success Executive managing end - to - end experience for F&B clients. Onboarding and supporting clients for optimal system utilization in a hybrid work environment.
Customer Success & Compliance Analyst at Spiko focusing on onboarding and support for investors while collaborating with internal teams. Enhancing customer satisfaction and operational efficiency in a fintech environment.
Customer Success Leader at Planday managing Customer Success Managers for B2B SaaS client retention. Ensuring strong customer partnerships and data - driven growth strategies.
Head of Customer Success managing the Customer Success function to drive revenue growth at ablefy. Building relationships with customers and leading a high - performing team in a SaaS environment.
Senior Customer Success Associate managing automated customer accounts for sustainability platform rePurpose. Delivering quality support through efficient ticket management and customer onboarding.
Analista de Planejamento Pleno - CRM developing customer relationship strategies to enhance retention at Cheil Brasil. Collaborating with teams to utilize data for improved consumer engagement.
Dedicated Customer Success Manager ensuring support for top producer accounts at Trustmark. Responsible for managing relationships and customer satisfaction post - implementation.