Data Center Manager overseeing operational excellence and lifecycle management of data centers at athenahealth. Responsible for ensuring high availability and driving continuous improvement of infrastructure.
Responsibilities
Lead and manage daily operations of the data center to ensure high availability and performance of physical infrastructure.
Develop and maintain monitoring dashboards using Prometheus and Grafana to track infrastructure health and performance metrics.
Utilize Jira to manage work orders, incident tracking, and project workflows efficiently.
Analyze operational data to identify trends, risks, and opportunities for improvement in data center processes.
Collaborate with cross-functional teams to coordinate hardware procurement, installation, maintenance, and decommissioning activities.
Ensure compliance with safety, security, and environmental standards within the data center facilities.
Foster a culture of accountability and continuous improvement within the team, aligning with athenahealth’s core values.
Support capacity planning and forecasting efforts to align infrastructure growth with business needs.
Participate in disaster recovery planning and execution to ensure data center resilience.
Assist in vendor management and contract negotiations related to data center services and equipment.
Provide technical guidance and mentorship to junior team members.
Contribute to documentation and knowledge sharing to enhance team effectiveness.
Engage in cross-team initiatives to improve operational workflows and automation.
Support on-call rotations as part of the 24x7x365 coverage model.
Requirements
2 to 5 years of experience in data center operations, infrastructure management, or a related technical field
Proven leadership skills with the ability to manage teams and drive accountability
Hands-on experience with Prometheus and Grafana for monitoring and visualization
Proficiency in Jira for project and incident management
Strong analytical skills with experience in operational data analysis
Familiarity with physical data center infrastructure, including hardware lifecycle management and environmental controls
Ability to work effectively in an in-person role based in Ohio.
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