Facility Direct Collections Specialist handling collections for unpaid customer accounts at a leading healthcare service provider. Managing account status, communications, and documentation processes.
About the role
- Customer service specialist handling billing and negotiation for telephony services in Brazil. Engaging customers with personalized support while offering payment solutions and product information.
Responsibilities
- Voice-based active and inbound customer service to negotiate debts for telephony and internet products or services, offering special payment options;
- The agent will need to identify the customer's needs and provide a practical, objective solution in accordance with product and/or service procedures;
- Use systems to record interactions and apply service procedures.
Requirements
- Minimum 18 years of age;
- Minimum completed High School (secondary education);
- Basic computer and typing skills;
- Good communication skills;
- Availability to attend training in a hybrid format;
- Easy access to the Atento São Caetano do Sul unit.
Benefits
- Transportation allowance;
- Meal voucher and/or food allowance;
- Life insurance;
- Funeral assistance;
- Childcare allowance / Allowance for children with disabilities / Babysitter allowance / School transportation assistance;
- Product discounts;
- Dental care coverage;
- Family+ service;
- Discounts at gyms and sports activities;
- Educational partnerships with course discounts;
- Career development plan;
- PET PLAN.
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