Customer Care Associate resolving inquiries about services and assisting customers via phone and digital channels. Handling escalations and maintaining customer confidentiality in a dynamic office environment.
About the role
- Customer Service Employee at Barthel GmbH, a leading European label manufacturer. Managing order processing, customer inquiries, and coordinating with various departments to ensure efficient service.
Responsibilities
- Efficient order processing: Take responsibility for complete order administration, from acceptance through processing and follow-up
- Systematic data maintenance: Ensure accurate master data maintenance to guarantee a smooth production process
- Technical communication: Coordinate technical details directly with plant management and support the technical implementation of our projects
- Cross-department coordination: Work closely with field sales, the central pricing/quotation team and the complaints department to provide optimal customer support
- Customer support: Advise customers on pricing, delivery dates and technical details while delivering excellent service
Requirements
- Completed vocational training, ideally as a Media Technologist – Printing, preferably supplemented by further training as an Industrial Supervisor (Digital & Print Media) or as a Printing and Media Technician
- Experience in the printing industry, ideally with customer support for self-adhesive/pressure-sensitive labels
- Confident use of IT systems, especially MS Office
- Strong communication skills, team-oriented, flexible and reliable
- Independent, responsible working style with a high level of commitment
- Knowledge of Dutch is an advantage
Benefits
- 30 days of annual leave
- Company pension plan
- Tax-free employee benefit (Edenred card)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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