Product Operations leader at Clay managing cross - functional teams and establishing product launch frameworks. Driving strategic alignment and customer feedback to ensure operational excellence.
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Hybrid Product Operations Specialist
Posted 2 months ago
About the role
- Product Ops Specialist managing operational aspects of products for Assurity Trusted Solutions. Driving success from implementation to ongoing support with cross-functional collaboration.
Responsibilities
- Manage operational aspects of products or feature areas and drive their success from implementation to ongoing support.
- Develop operational strategies, working closely with cross-functional teams to deliver on product goals.
- Define operational requirements, prioritize improvements based on business impact, and ensure product operations run smoothly.
- Regularly interact with stakeholders, balancing user needs, operational demands, and business objectives to deliver value.
Requirements
- Product Operations & Efficiency: Drive cross-functional efficiencies, resolve complex operational issues to improve system reliability, and analyze product processes for inefficiencies and toil.
- Data-Driven Improvement: Conduct user research and leverage data-driven approaches to inform operational decisions, providing key feedback to the Product Manager.
- Risk & Quality Assurance: Be accountable for identifying and mitigating operational risks, leading user acceptance processes (UAT), and contributing to incident management and data governance.
- Support & Strategic Vision: Prioritize user feedback for product improvements, develop and track process efficiency metrics, and contribute to Go-To-Market strategies.
- Ownership & Expertise: Serve as a subject matter expert in critical operational areas, driving substantial improvements, and actively sharing knowledge by mentoring junior team members.
- Strategic Alignment: Develop work plans, analyze user engagement to inform product strategy, and align operational processes with strategic product goals and KPIs.
- Organizational Influence: Lead alignment on operational goals within cross-functional teams and apply systems thinking to ensure operational strategies meet broader product goals.
Benefits
- A wholly-owned subsidiary of GovTech.
- An attractive yearly training budget and annual performance bonus!
- Contract Staff enjoys the same benefits as Permanent Employees
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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