Head of Call Center driving customer service excellence and team leadership in a leading Medispa in Canada. Overseeing operations and ensuring high performance in a dynamic environment.
About the role
- Culinary Call Center Representative for UW Health managing patient meal orders via call center. Provide high levels of service ensuring compliance with dietary needs and preferences.
Responsibilities
- Provide a high level of customer service by taking patient’s meal requests over the phone.
- Assist patients in planning a healthy meal in compliance with their diet order and food allergies.
- Process electronic nutrition orders by transferring information from the patient’s medical record into our food service software.
Requirements
- High School Diploma or equivalent Required
- Associate's Degree in Hospitality Preferred
- 1 year experience in an Administrative Support or related position Required
- 1 year experience in a call center and/or background in nutrition Preferred
- ServSafe Certification Preferred
Benefits
- An excellent benefits package, including health and dental insurance
- Paid time off
- Retirement plans
- Two-week paid parental leave and adoption assistance
- Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance
- Access to UW Health’s Wellness Options at Work that support employee/family well-being
- Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement
- Evening or night shift differential
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