As a Customer Success Analyst, you'll ensure client satisfaction and achieve their goals through feedback and metric analysis. Join Track.co, a leader in client experience management.
About the role
- Customer Success Manager onboarding new restaurant clients for a Voice AI provider, ensuring seamless adoption and ongoing support through effective training and coordination with teams.
Responsibilities
- Serve as the primary point of contact for new customers during onboarding.
- Coordinate all steps of the onboarding process, including account setup, integration with booking and POS systems, and configuration of Sadie’s voice features.
- Conduct virtual onboarding sessions and training calls with restaurant managers and staff.
- Partner with internal teams (Sales, Support, Product) to ensure a seamless handoff and consistent communication throughout the customer journey.
- Track and manage onboarding timelines, ensuring milestones and go-live targets are met.
- Monitor customer adoption during the early stages to proactively address any setup or training challenges.
- Document key onboarding insights and recommend process improvements to enhance the customer experience.
Requirements
- 2+ years of experience in onboarding, implementation, or customer success — ideally within SaaS, hospitality tech, or a related sector.
- Excellent communication and relationship-building skills.
- Strong organisational abilities and attention to detail — you can manage multiple onboarding projects simultaneously.
- A problem-solving mindset and comfort navigating technical integrations.
- Familiarity with restaurant operations, booking systems, or POS platforms is a plus.
Job title
Job type
Experience level
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Not specified
Degree requirement
Location requirements
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