Hybrid Customer Success Manager

at Ashby Electrical Limited

• Job title: Customer Success Manager
• Job type: Full Time
• Experience level: Junior
• Salary: $80,000 - $85,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Cyber Security, Firewalls
• Location requirements: Hybrid, Denver, United States

About the role

• Customer Success Manager responsible for developing relationships with clients at Todyl cybersecurity platform. Ensuring a phenomenal customer experience and delivering solutions according to client needs.

Responsibilities

• Ensure incredible customer experience using Todyl and grow strong relationships across our existing customer base through proactive customer engagements, based on timing, usage, telemetry, and health scoring.
• Drive all customer interactions with a value-add approach, first and foremost, while also growing relationships and advocating for growth opportunities
• Follow a well-defined methodology leveraging proactive “calls to action” and playbooks to help identify the customer's unique needs and clearly convey the value of Todyl
• Aggressively identify and drive Customer Success Qualified Leads (CSQLs) from engagements with partners to the Account management team for expansion, upsell, and customer growth.
• Have a complete technical understanding of the Todyl product stack and act as technical advisor to customers to ensure they’re leveraging the product effectively
• Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates
• Collaborate cross-functionally across internal teams (Support, Product, Operations, and Sales)
• Support partners through email, phone, online presentations, screen-share and in person meetings
• Ensure the timely and successful delivery of our solutions according to client needs and objectives
• Leverage HubSpot for customer 360s as well and ensuring extensive documentation on all partner interactions

Requirements

• Proven customer success management or other relevant experience
• Experience and strong familiarity with cybersecurity concepts, technologies and trends. This can include work experience in a cybersecurity company or relevant certifications.
• Understanding of cybersecurity tools, practices and compliance standards (e.g., firewalls, VPN’s, threat detection, etc.)
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
• Experience in delivering client-focused solutions based on customer needs
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Excellent listening, negotiation, and presentation skills
• Excellent verbal and written communications skills
• Bachelor's Degree in appropriate field of study or equivalent work experience
• 1 - 3 years of customer success experience with MSP background desirable
• Self-motivated and able to thrive in a results-driven environment
• Natural relationship builder with integrity, reliability, and maturity
• Ability to prioritize among competing tasks
• Critical thinking and problem-solving skills
• Excellent time and project management skills. You're always looking to improve inefficient processes

Benefits

• Offers Equity
• $0 – $7.5K Bonus