Senior Subscription Manager managing subscription strategies at mammaly, focusing on customer experience and engagement for premium pet supplements.
About the role
- Marketplace Manager driving successful transactions across a residential real estate platform. Responsible for managing key agent accounts and nurturing seller relationships in a hybrid work environment.
Responsibilities
- Build and maintain strong relationships with key agent accounts and sellers
- Act as the primary point of contact for client needs, queries, and ongoing support
- Deliver a high level of customer service to drive satisfaction and retention
- Strategically manage the offer process to improve closure rates on accepted offers
- Engage with sellers and buyers to address concerns and overcome objections
- Use strong negotiation skills to optimise outcomes for all parties involved
- Manage a pipeline of key accounts and active deals
- Prioritise tasks effectively to maximise efficiency and results
- Track KPIs related to offer closures, customer satisfaction, and revenue
- Stay informed on market trends, competitor activity, and regulatory changes
- Provide feedback and insights to internal teams to improve product and service offering
- Work closely with internal sales, marketing, and product teams
- Share customer feedback to inform product development and operational improvements
Requirements
- Relevant qualification or degree in Real Estate or related field
- 2–5 years’ experience in real estate sales or property-related roles
- Proven track record in negotiating and closing property deals
- Strong understanding of residential real estate market dynamics
- Excellent communication, relationship-building, and negotiation skills
- Proactive, results-driven, and comfortable working independently
- Strong organisational and pipeline management skills
- Proficient in CRM systems and digital tools
- Adaptable and comfortable in a fast-paced, startup environment
Benefits
- Be part of a high-growth PropTech business shaping the future of residential real estate
- Work in a flexible, hybrid environment
- Strong performance-based bonus structure
- Real opportunity for career progression and long-term growth
- High-impact role where your contribution directly affects business success
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