Technical Account Manager in a Managed Service Provider managing client IT environments. Bridging technical operations and business leadership to ensure compliance and stability.
About the role
- Join Arting Digital as a Technical Account Manager in Mumbai. Act as trusted advisor for key clients, managing relationships and delivering technical solutions.
Responsibilities
- Serve as the primary technical point of contact for assigned client accounts.
- Understand client business needs and translate them into technical solutions.
- Provide technical support and guidance related to web technologies and databases.
- Collaborate with internal teams (Engineering, Product, Support) to resolve issues and deliver solutions.
- Manage account health, escalations, and customer satisfaction.
- Conduct technical discussions, solution walkthroughs, and client reviews.
- Ensure timely communication and resolution of client queries in a hybrid work setup.
Requirements
- 6+ years of experience in Technical Account Management or a similar client-facing technical role.
- Strong hands-on knowledge of HTML, CSS, JavaScript, and MySQL / database concepts.
- Ability to understand and troubleshoot technical issues related to web applications and databases.
- Strong communication, presentation, and stakeholder management skills.
- Experience working in a hybrid work environment.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
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