Service & Support Engineer supporting global customers with broadcast control solutions. Collaborating with regional teams to resolve technical issues in a 24/7 support setup.
About the role
- Provide second level technical support for US customers at Armis, focusing on cybersecurity solutions. Troubleshoot and resolve critical technical issues for enterprise customers in a hybrid role.
Responsibilities
- Provide second level support with a focus on US based customers
- Help resolve customers’ most pressing technical issues
- Take ownership of customer cases and troubleshoot customers’ issues
- Support customers in making the most of Armis products
- Take on projects with other teams to create a company-wide impact
Requirements
- At least 2 years of experience in a similar role
- Industry experience in Cyber Security, particularly network security or application security is required
- Experience with enterprise customer accounts is required
- Technical networking knowledge in TCP/IP and the application layer
- Technical experience supporting Linux-based products
- Composing SQL queries and working with Databases
- Working with Docker/Kubernetes-based environments is preferred
- Experience with Scripting languages (Bash, Python or equivalent) is preferred
- BS degree in CS or equivalent is preferred
- Enjoy working with customers using excellent communication and problem-solving skills
- Bonus: experience with ServiceNow
Benefits
- Health benefits
- Discretionary time off
- Paid holidays including monthly me days
- Inclusive and diverse workplace
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Technical Support Manager responsible for IT infrastructure continuity, security, and innovative management. Focusing on problem management in an operational environment.
Support Analyst assisting customers with addressing issues on the Xelix platform. Collaborating with multiple internal functions for effective problem resolution and customer support.
Financial Applications Support Analyst supporting Oracle Fusion Financial and HR applications for Citco's global team. Involves system maintenance, enhancements, and support responsibilities.
Support Engineer managing customer inquiries during day shifts for Apify, a web scraping platform. Engage in both business and technical support via chat and email in Czech Republic.
Support Engineer handling customer inquiries via chat and email for Apify's scraping platform. Providing both business and technical support during night shifts in a hybrid role.
Intern for IT technical support at BETC Havas agency in São Paulo. Providing technical assistance and supporting IT operations with an agile and efficient focus on user experience.
Technical Support Engineer assisting customers with Emerson Test & Measurement products. Responsible for resolving technical issues and providing customer education.
Technical Support Engineer at Emerson supporting Test & Measurement products. Troubleshooting, educating customers, and providing technical insights while collaborating with internal teams.
Instrument Maintenance Support Engineer required for the Dana Contract. Hybrid role with 3 days in office at Aberdeen.