Manufacturing Technical Support Intern in San Diego for a global healthcare company. Gaining hands - on experience with diagnostic manufacturing processes and equipment maintenance.
About the role
- Technical Support Engineer providing second level support and troubleshooting for US customers. Helping resolve complex technical issues while collaborating with various teams.
Responsibilities
- Provide second level support with a focus on US based customers
- Help resolve customers’ most pressing technical issues
- Apply creativity and innovative ideas to support customers
- Take ownership of customer cases and troubleshoot issues
- Support customers in making the most of our products
- Engage in projects either within/with other teams for company-wide impact
Requirements
- At least 2 years of experience in a similar role
- Industry experience in Cyber Security, particularly network security or application security is required
- Experience with enterprise customer accounts is required
- Technical networking knowledge in TCP/IP and the application layer
- Technical experience supporting Linux-based products
- Composing SQL queries and working with Databases
- Working with Docker/Kubernetes-based environments is preferred
- Experience with Scripting languages (Bash, Python or equivalent) is preferred
- BS degree in CS or equivalent is preferred
- Enjoy working with customers using excellent communication and problem-solving skills
- Bonus: experience with ServiceNow
Benefits
- Comprehensive health benefits
- Discretionary time off
- Paid holidays including monthly me days
- Highly inclusive and diverse workplace
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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